Privacy and cookies policy

1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.

1.2    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

1.3    This privacy policy was last updated on 22 October 2018

2. Credit

2.1    This document was created using a template from SEQ Legal (http://www.seqlegal.com).

3. How we use your personal data

3.1    In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c) the purposes for which we may process personal data; and

(d) the legal bases of the processing.

3.2     We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3    We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for our legitimate interests, namely the proper administration of our website and business.

3.4    We may process your information included in your personal profile on our website ("profile data").  The profile data may include [your name, address, telephone number, email address, profile pictures, gender, date of birth, and social media ids. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

3.5   We may process [your personal data that are provided in the course of the use of our services] ("service data"). The service data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, living conditions, personal and family history. The source of the service data is Ripplez CIC. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely [the proper administration of our website and business.

3.6   We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.7   We may process information contained in any enquiry you submit to us regarding products and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.8   We may process information relating to transactions, including donations or purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include [your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

3.9    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.10   We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.11   We may process any of your personal data. For example: name; address; and online identifier. We also process a range of volunteer and parent beneficiary data e.g. ethnic origin; age; and health related data. The source of this data is a range of online and paper-based forms and data collection tools. This data may be processed for monitoring, evaluation and research purposes. The legal basis for this processing is consent OR our legitimate interests, namely: of clear benefit to our beneficiaries OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.12    In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or] in order to protect your vital interests or the vital interests of another natural person.

3.13    Please do not supply any other person's personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1     We may disclose your personal data to our associated charity, Wavez, insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes or to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

4.5     Financial transactions relating to may be handled by our payment services providers, Stripe, GoCardless or Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at Stripe (URL https://stripe.com/gb/privacy), GoCardless  (URL https://gocardless.com/legal/privacy/), Paypal (URL) https://www.paypal.com/ie/webapps/mpp/ua/privacy-full.     

4.6    Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

  1. Your data will be made available to our website provider
  2. The data that may be available to them include any of the data we collect as described in this policy.
  3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
  4. They will store your data for a maximum of 7 years.
  5. This processing does not affect your rights as detailed in this privacy policy.

4.8    In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Retaining and deleting personal data

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We are currently reviewing our data retention policy in light of GDPR requirements. Currently we hold all data for 7 years unless requested otherwise by clients.

5.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on legal requirements.

5.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We may notify you of changes to this policy by email.

7. Your rights

7.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your profile data and adjust your privacy settings by visiting https://ripplezcommunityinterestcompany.rit.org.uk/my-details/my-details when logged into the website.

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.9     You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10    To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11    If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12    To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13    You may exercise any of your rights in relation to your personal data by written notice to us.

8. Third party websites

8.1    Our website includes hyperlinks to, and details of, third party websites.

8.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

8.3    This privacy policy only governs our websites and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them.  If you use any link on our website we recommend you read the privacy policy of that website before sharing any personal or financial data

8.4    We operate a number of social media pages (including Facebook, Twitter, YouTube and Instagram).  Although this policy covers how we will use any data collected from those pages it does not cover how the providers of social media websites will use your information.  Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy settings and reporting mechanisms to control how your data is used.

9. Personal data of children

9.1    Our website and services are targeted at persons over the age of 13

9.2    If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating information

10.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. Acting as a data processor

11.1    In respect of personal information, we do not act as a data controller; instead, we act as a data processor.

11.2    Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.

12. About cookies

12.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

13. Cookies that we use

13.1    We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website

(b) status - we use cookies to help us to determine if you are logged into our website

(c) personalisation - we use cookies to store information about your preferences and to personalise the website for you

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally

(e) advertising - we use cookies to help us to display advertisements that will be relevant to you

(f) analysis - we use cookies to help us to analyse the use and performance of our website and services

(g) cookie consent - we use cookies [to store your preferences in relation to the use of cookies more generally

14. Cookies used by our service providers

14.1    Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

14.2    We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. This data may be stored outside the EU, under a EU-US Privacy Shield agreement. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: [_ga, _gid, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].es].

14.3    We use Raising IT to establish and maintain the Ripplez CIC website. This service uses cookies for security, analytical, advertisement and personalisation purposes. You can view the privacy policy of this service provider at https://www.raisingit.com/privacy-and-cookies-policy.The relevant cookies are: _ga, _gid, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].es].

 

Cookie Name

Used by

Description

Expiration

_cfduid

Cloudflare

Used by the content network, Cloudflare, to identify trusted web traffic. It does not contain any personal information.

1 year

ASP.NET_SessionId

Website

Used for authenticating a user's session after logging in. Closes when the user exits the browser. It does not contain any personal information.

End of session

ARRAffinity

Website

Tells our infrastructure which server to handle the request. It does not contain any personal information and is used only for analytical purposes.

End of session

MemberLoggedIn

Website

A binary flag which stores whether a user is logged in or not. It does not contain any personal information.

End of session

_stripe_sid

Stripe

Used by our payment provider, Stripe, in order to process payments on checkout.

End of session

_stripe_mid

Stripe

Used by our payment provider, Stripe, in order to process payments on checkout.

1 year

nsr

Stripe

Used by our payment provider, Stripe, in order to process payments on checkout.

End of session

Statistic cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie Name

Used by

Description

Expiration

@@History/@@scroll|#

Website

Used by AppInsights to allow for monitoring of the platform database. It does not contain any personal information and is used only for analytical purposes.

End of session

_ga and _gid

Google Analytics

Used to distinguish between website users in Google Analytics.

2 years

_gat

Google Analytics

Used to moderate calls to the Google Analytics service. It does not contain any personal information and is used only for analytical purposes.

End of session

ai_session and ai_user

Website

Tracks users as they navigate the website predominately for infrastructure performance insights. It does not contain any personal information.

End of session

p.gif

Typekit

Used by the font provider, Typekit, if you are using one of their fonts. Used for compliance and billing purposes only. It does not contain any personal information.

End of session

__utma

Google Analytics

Stores the amount of visits of a user, the time of their first visit, the previous visit, and the current visit. It does not contain any personal information and is used only for analytical purposes.

2 years

__utmz

Google Analytics

This performance cookie stores where a user came from (eg. search engine, search keyword, link). It does not contain any personal information and is used only for analytical purposes.

6 months

__unam

ShareThis

Set as part of the ShareThis service and monitors "click-stream" activity, e.g. web pages viewed, navigation from page to page, time spent on each page etc. The ShareThis service only identifies a user if they have separately signed up with ShareThis for a ShareThis account and given them consent. Checks how long a user stays on a site: when a visit starts, and ends. It does not contain any personal information and is used only for analytical purposes.

14 months

cc_cookie_accept

Website

Stores whether the user has accepted the cookie message or not. It does not contain any personal information and is used only for analytical purposes.

365 days

 

Marketing cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie Name

Used by

Description

Expiration

 NID

 Google

Registers a unique ID that identifies a returning user's device. Can be used for targeted ads. It does not contain any personal information. 

 6 months

 collect

 Google Analytics

Used to send data to Google Analytics a user's device and behaviour. It does not contain any personal information. 

 End of session

 r/collect

 Doubeclick.net

These cookies are managed by DoubleClick, an advertising platform we use to display adverts.

 End of session

 

IDE,  DSID,

_ct_rmm

 Doubleclick.net

These cookies are managed by DoubleClick, an advertising platform we use to display adverts.

 2 years

 DisplayName

 Website

 Keeps track of a donors preference to show their name during a Direct Debit.

 End of session

VISITOR_INFO1_LIVE

Youtube

Used by Youtube if you've embedded a Youtube video in your posts. Tries to estimate a user's bandwidth on pages with integrated Youtube videos. It does not contain any personal information.

179 days

 YSC

 Youtube

Used by Youtube if you've embedded a Youtube video in your posts. Registers a unique ID to keep statistics of what videos from Youtube a user has seen. It does not contain any personal information

 End of session

15. Managing cookies

15.1    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

15.2    Blocking all cookies will have a negative impact upon the usability of many websites.

15.3    If you block cookies, you will not be able to use all the features on our website.

16. Our details

16.1    This website is owned and operated by Ripplez CIC.

16.2    We are registered in England and Wales under registration number 7484690, and our registered office is at Derwent Stepping Stones, St. Mark’s Road, Derby, DE21 6AH.

16.3    Our principal place of business is at Derwent Stepping Stones, St. Mark’s Road, Derby, DE21 6AH.

16.4    You can contact us:

(a) by post, using the postal address Derwent Stepping Stones, St. Mark’s Road, Derby, DE21 6AH;

(b) using our website contact form, https://ripplezcommunityinterestcompany.rit.org.uk/contact-us;

(c) by telephone, on 01332 888 091

(d) by email, using [email protected]

17. Data protection registration

    17.1    We are registered as a data controller with the UK Information Commissioner's Office.

    17.2    Our data protection registration number is Z2572290.

    18. Complaints

    18.1    If you have a complaint about Ripplez, or the treatment of your data, you can contact the Information Commissioners Office. The Information Commissioners Office is the UK’s independent authority set up to uphold information rights in the public interest. You can make a complaint on the Information Comissioners Office on their website at http://www.ico.gov.uk/

    18.2    If you have a complaint about Wavez, or the treatment of your data, you can contact the Charity Commission. The Charity Commission is the independent watchdog for charities.  You can make a complaint about a charity on their website at www.charity-commission.gov.uk.

    18.3    If you've got a complaint about our fundraising activities you can also complain to the Fundraising Regulator.  To find out how to go about making a complaint, go to the Fundraising Regulator website at https://www.fundraisingregulator.org.uk/make-a-complaint/complaints/


    Useful sites

    Information Commissioners Office - http://www.ico.gov.uk/
    Wikipedia - http://en.wikipedia.org/wiki/HTTP_cookie