Complaints Form

Ripplez CIC welcomes compliments, concerns, comments and complaints
and look upon them as an opportunity to learn, adapt, improve and provide
better services.

Your details:

It is not compulsory for you to provide your details but it will help us if you wish to discuss your complaint with a member of our team.

Your complaint:

Thank you for taking the time to help us improve our service.

Ripplez believes that you should be able to go to your family nurse directly. If you are not happy with the outcome of your discussion please complete this form and send it in to us.

We will acknowledge your complaint within 2 days and you will have a written response within 28.

Please note: The named manager with responsibility for following through complaints is Gill McKay.

Data Protection:

Our Data Protection Policy:
The information that you have given us will be used and stored by us in line with the data protection legislation. Great care is taken to ensure that personal information cannot be accessed by unauthorised personnel and that the Data Protection (GDPR) principles are adhered to.

Your information will be used or held in the following ways:

To process complaints and contact you if necessary

For the purpose of monitoring and evaluation we may share some of the information with partner organisations and those who provide the funding for our programme. Great care is taken to ensure that individuals cannot be identified and only numbers are passed onto these organisations. Without mentioning your name, the information we collect helps to give feedback to these organisations about who is benefitting from our training programme and about volunteering opportunities.