Compliments, Concerns, Comments and Complaints

Compliments and Comments…. Our staff are here to help you and it is important for them to know if you have any compliments or comments about the care and service they provide you. This gives us the opportunity to build on areas of good practice or review current services in order to ensure that high standards are maintained across Ripplez. Please let us know when you think we have done something well or if we could do something better.
Concerns and Complaints …. You have the right to raise concerns or to make a complaint about any matter connected with the care you receive.
We aim to resolve issues as easily and quickly as possible, often at the time they arise and with the person concerned. If your issue cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.
Our Compliments, Concerns, Comments and Complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall contact you within 3 working days to discuss how you would like the complaint taken forward and investigated.
We will also agree with you a timescale within which a response will be forthcoming, setting out how the complaint was investigated, the evidence considered, the conclusions reached and any actions taken.
When we look into your complaint, we shall aim to:
Find out what happened and what went wrong
Make it possible for you to discuss the problem with those concerned, if appropriate
Make sure you receive an apology where appropriate and identify what we can do to make sure the problem doesn’t happen again.
If you have any Compliments, Concerns, Comments or Complaints about the service that you have received from Ripplez please let us know.
Your Name

Your Contact Number

Your home address

Your Email address

Is your feedback a Compliment, Concern, Comment or Complaint?

Compliment

Concern

Comment

Complaint

Please provide us as much information as possible.